Frequently Asked Questions
- What are the office opening hours?
- How much deposit do you require?
- How can I pay?
- Do you arrange payment plans?
- When do I receive my travel documents?
- Where do you pick up and do you do home pickups?
- Can my 12 year old daughter go on a day trip with her 16 year old sister?
- We are going on a sporting weekend away, can you drink or vape on the coach?
- Do you supply travel insurance?
1. What are the office opening hours?
Our Usual office hours are:
Monday to Friday: 9am - 5pm
Saturday: CLOSED
Sunday: CLOSED
Bank Holidays: CLOSED
2. How much deposit do you require?
We require a 20% deposit per person per booking. The remaining balance then needs to be paid 42 days prior to departure.
3. How can I pay?
To pay via a Credit or Debit card please call us on 01267 222 002 or visit our office
To pay via a cheque you can post them to us
The Old WRU Office
Carmarthen Athletics RFC
Alltycnap Road
Johnstown
Carmarthen
SA313QY
To pay with cash please visit our office.
4. Do you arrange payment plans?
We try to accommodate to every customer we deal with regarding payment plans. Yes we do offer payment plans and tailor them to your needs. Please be aware that it is your responsibility to make sure that payment is made on time. With every payment made you will receive an invoice stating how much has been paid and your remaining balance. Balances need to be cleared 42 days prior to departure.
Back To Top5. When do I receive my travel documents?
Your travel documents will include your chosen pick up points, seating plan, passenger information, itinerary, room and hotel details. You will receive this up to 2 weeks before departure by email or post
Back To Top6. Where do you pick up and do you do home pickups?
Our pick up destinations are:
St Clears
Carmarthen
Cross Hands
Llanelli
Swansea West Services
Neath
Port Talbot
Sarn Park Services
Cardiff West Services
Cardiff Gate Services
Newport
You can find a map of all our pick up points on our website.
If your require a home pick up then we are able to pick you up from home at an agreed time to bring you to one of our pick up points. We also offer 'off the map' pick up points if you find it easier to commute to another destination as long as it is agreed with our Transport Manager at the time of booking.
7. Can my 12 year old daughter go on a day trip with her 16 year old sister?
Unfortunately not, due to health and safety everyone under the age of 18 years old must be accompanied by someone over the age of 18 years old.
Back To Top8. We are going on a sporting weekend away, can you drink or vape on the coach?
We do not allow drinking or vaping on any one of our coaches or tours. This is for the consideration of the other passengers sharing the coach with you.
Back To Top9. Do you supply travel insurance?
We do not supply travel insurance with any one of our tours, we strongly suggest to take out travel insurance when travelling with us.
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Coracle Coaches, Old WRU Office, Alltycanap Road, Johnstown, Carmarthen, SA31 3QY