Frequently Asked Questions

 

1. What are your office opening hours?

 

Our usual office hours are:

Monday - Friday: 9am - 5pm

Saturday, Sunday and Bank Holidays: Closed

 

 

2. How much deposit do you require?

 

We require a 20% deposit per person per booking. The remaining balance then needs to be paid 42 days prior to departure.

 

 

3. How can I pay?

 

• To pay via Credit or Debit card please call us on 01267 222 002.

• To pay via cheque you can post them to 

The Old WRU Office

Carmarthen Athletic RFC

Altycanap Road

Johnstown

Carmarthen

SA31 3QY

• To pay with cash please visit our office.

 

 

4. Do you arrange payment plans?

 

We try to accommodate every customer we deal with regarding payment plans, we do offer payment plans and taylor them to your needs. Please be aware that it is your responsibilty to make sure that payment is made on time. With every payment made you will recieve an invoice stating how much has been paid and your remaining balance. Balances need to be cleared 42 days prior to departure.

 

 

5. When do I receive my Travel Documents?

 

Your travel documents will include your chosen pick up points, seating plan, passenger information, room and hotel details and itinerary. You will recieve this up to 2 weeks before departure by email or post.

 

 

6. Where do you pick up and do you do home pick ups?

 

Our pick up destinations are:

• St Clears

• Carmarthen

• Cross Hands

• Llanelli

• Swansea West

• Neath

• Port Talbot

• Sarn Park

• Cardiff West

• Cardiff Gate

• Newport

 

You can find a map of all our pick up points here: http://www.coraclecoaches.co.uk/Pick-up-points

 

If you require a home pick up then we are able to pick you up from home at an agreed time to bring you to one of our pick up points. We also offer 'off the map' pick up points if you find it easier to commute to another destination as long as it is agreed with our Transport Manager at the time of booking.

 

 

7. Can my 12 year old daughter go on a day trip with her 16 year old sister?

 

Unfortunately not, due to health and safety everyone under the age of 18 years old must be accompanied by someone over the age of 18 years old.

 

 

8. We are going on a sporting weekend away, can you drink or vape on the coach?

 

We do not allow drinking or vaping on any one of our coaches or tours. This is for the consideration of the other passengers sharing the coach.

 

 

9. Do you supply travel insurance?

 

We do not supply travel insurance with any one of our tours, we strongly suggest to take out travel insurance when traveling with us.