Our Terms and Conditions

 

1. WHY SHOULD I READ THIS INFORMATION?

With any booking with Coracle Coaches, both parties are protected by Terms and Conditions. The Terms and conditions form a legally binding agreement between the lead passenger, anyone within your party and us, Coracle Coaches. You can read our terms and conditions on our website or request a copy to be sent to you by calling us on 01267222002, emailing us at tours@coraclecoaches.co.uk or writing a letter to Coracle Coaches, Old WRU Office, Alltycanap Road, Johnstown, SA31 3QY.

By making a booking you, as the lead name, agree on behalf of all persons detailed on the booking that:

you have read these Booking Conditions and have the authority to and do agree to be bound by them;

you consent to our use of personal data in accordance with our Privacy Policy and are authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable special categories of data (such as information on health conditions or disabilities and dietary requirements);

you are over 18 years of age and resident in the United Kingdom and where placing an order for services with age restrictions declare that you and all members of the party are of the appropriate age to purchase those services;

you accept financial responsibility for payment of the booking on behalf of all persons detailed on the booking. Please take time to read through these booking conditions and you will see that they set out in simple terms what responsibilities we both have when entering into a contract.

 

2. HOW AND WHEN DO I MAKE THIS CONTRACT WITH YOU?

You can make the contract in a number of ways. You can write to us, telephone on 01267222002, or contact us via email at tours@coraclecoaches.co.uk or by Facebook Messenger . Whichever way you choose, the contract is made when your booking is entered onto our reservation system and we issue a confirmation of booking within 24-48 hours by email or postal services. On receipt of your confirmation please make sure this is checked over carefully by yourself and your party, to ensure all information including full names , address and any specifications are correct.

 

3. WHEN DO I NEED TO PAY FOR MY HOLIDAY AND HOW MUCH?

At the time of booking a non-refundable deposit is taken for each perseon travelling, we can not secure any booking on our system without a deposit. Our deposits start from £30 per person and differ depending on the tour you are travelling on. If your tour includes attractions, excursions or tickets, the deposit may be higher than usual to cover the cost of these extras. Your balance due date is displayed on your confirmation and differs depending on when the tour needs to be paid to the supplier, If your remaining balance is not paid for within an additional 3 working days of the balance due date, we reserve the right to cancel your booking and all monies paid will be lost.

Where optional items are purchased as part of the tour package these are payable on the balance due date except where items have been specifically purchased for you. In this case the cost will be payable at a separate date notified to you and will not normally be refundable unless we obtain a refund from the supplier we use.

 

2024 deposits:

All deposits differ depending on the tour you are booking on and are displayed on our website. Upon booking you will also be told how much deposit is to be paid per person.

Family Fun Breaks - From £30 per person deposit unless stated otherwise

2024 UK Breaks - From £50 per person deposit unless stated otherwise

Disneyland Paris Breaks - From £60 per person deposit unless stated otherwise

Day Trips - From £25 per person deposit unless stated otherwise

 

4. ACCURACY AND HOLIDAY PRICE

We endeavour to ensure that all the information and prices both on our website and in any advertising material that we publish are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before you make your booking. We can not be held responsible if the tour information is incorrect in any advertising material and your tour information will be relayed to you upon booking, once the booking has been entered into the system and a deposit is paid you are bound to our terms and conditions and cancellation or admin charges come into affect.

 

5. CAN I CHANGE MY HOLIDAY ARRANGEMENTS?

After we have issued our booking confirmation we will do our very best to accommodate any changes you may want to make, but we cannot guarantee to do so. Any changes must be notified to us in writing and signed by the lead name. If we are able to make the changes, an amendments fee of £10 per booking per occasion will be payable plus any additional charge(s) for the facilities requested. Any significant alteration after the balance due date will be treated as a cancellation of the original booking and will be subject to the cancellation charges as stated. A significant alteration would include a change of departure date, holiday or hotel or number of people travelling. Any significant change made by you will be held responsible for any costs incurred.

 

6. CAN I TRANSFER MY BOOKING TO SOMEONE ELSE?

You can transfer your booking to someone else provided you give us reasonable notice. This person must be able to satisfy all the conditions of the holiday and a change cannot normally be made less than seven days prior to departure. We reserve the right to make an administration charge of £15 per person for every transfer we make plus any reasonable additional costs caused by the transfer. You will remain responsible for ensuring that the holiday is paid for by the balance due date. In some cases however hotels may refuse to allow passengers to transfer their bookings, regrettably in these circumstances, any significant change by you will usually be treated as a cancellation by you and you will be held responsible for any costs incurred by us.

 

7. HOW CAN I CANCEL MY HOLIDAY?

The lead booker may cancel at any time, provided that the cancellation is made by the lead name and is communicated to our head office in writing. This may be by emailing tours@coraclecoaches.co.uk or by letter sent to Coracle Coaches, Old WRU Office, Alltycanap Road, Johnstown, SA31 3QY. You will have to pay the cancellation charges set below to cover our estimated loss resulting from the cancellation. If you are insured against cancellation you may be able to recover the charges from your insurers. Your cancellation will take effect from the date when we receive written confirmation of your cancellation. You must also return any tickets or vouchers that you have received. A reduction in room occupancy may increase the charges for the remaining passengers by the application of supplements for low occupancy.

 

8. SCALE OF CANCELLATION CHARGES

Each holidays do differ depending on elements within the holiday.

Please see your booking confirmation and tour page for cancellation T&C's

The majority of out 2024 breaks are full payment 50 days before departure, cancellation between 0-50 days before departure will result in loss of full balance.

Disneyland breaks are full payment 92 days before departure. Cancellation between 0-92 days before departure will result in loss of full balance.

Cancellation terms and conditions will be displayed on your booking confirmation, for each individual tour. Cancelllation terms and conditions are also displayed on our website.

 

9. WHAT HAPPENS IF YOU CHANGE MY HOLIDAY

We reserve the right at any time before your departure to change items in your holiday package. This will only be done in circumstances i.e. the hotel supplier has cancelled our booking and we have had to source another hotel.

If any changes need to be done to your holiday package then you will be contacted to be made aware. If you are unhappy with the changes we will do our best to accommodate but normal cancellation charges will be in place if you choose to cancel yourself. We will not make any significant changes to your holiday 24 hours before departure unless in instance of Force Majeure.

 

10. WHAT IF YOU CANCEL MY HOLIDAY

We will not cancel your travel arrangement less than 28 days before departure, except for reasons of force majeure or failure by you to pay the final balance. We may cancel your holiday before this date (less than 28 days) if, e.g., the minimum number of clients required for a particular travel arrangement is not reached.

 

11. FORCE MAJEURE

For the purposes of these Booking Conditions, Force Majeure means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’ s control.

Brexit Implications: please note that certain travel arrangements may be affected as a result of the United Kingdom’s decision to leave the European Union. This could include an unavailability of certain flight routes, access to certain ports and airports and changes to the visa requirements of British citizens travelling to, within or through the EU. Please rest assured that this is something we will continue to monitor and will advise our customers as soon as possible if we become aware of any confirmed bookings that will be affected. However, since this is something which is completely unprecedented and outside our control, we would treat any such changes as Force Majeure, and whilst we will endeavour to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation.

 

12. WHAT IS THE EXTENT OF YOUR LIABILITY TO ME?

We accept responsibility if: the failure in your holiday arrangements or any death or personal injury is due to any fault on our part or that of our agents or suppliers whilst acting in the course of their employment. We do not accept responsibility if the failure, death or personal injury is not caused by any fault of ours or that of our agents or suppliers or is caused by you or someone not connected with your holiday arrangements, or if the failure, death or personal injury is due to unusual or unforeseen circumstances which, even with all due care, we, our agents or suppliers, could not have anticipated or avoided. For claims that do not involve personal injury, illness or death, the most we will have to pay if we are liable to you is the price the person affected paid for their holiday (not including insurance premiums and amendment charges). We will only have to pay this maximum amount if everything has gone wrong and you have received no benefit from your holiday if you or any member of your party is killed, injured or becomes ill as a result of transport by ship, train or coach any liability for which we may have to pay compensation is limited in line with the Athens Convention (Sea Travel), the Berne Convention (Rail Travel) and the Geneva Convention (Road Travel). You can get copies of the relevant conventions from us if you ask. You should also note that these conventions may limit or remove the carrier’s liability to you and the amount which the carrier has to pay you. If we make any payment to you or any member of your party for death, personal injury or illness, you will be asked to assign to us or our insurers the rights you may have to take action against the person or organisation responsible for causing the death, personal injury or illness. Our suppliers (such as accommodation or transport providers) have their own booking conditions or conditions of carnage, and these conditions are binding between you and the supplier. Some of these conditions may limit or remove the relevant transport provider’s or other supplier’s liability to you. You can get copies of such conditions from our offices, or the offices of the relevant supplier.

 

13. WHAT DO I NEED TO DO IF I HAVE TO COMPLAIN

If you have a complaint during your holiday you must inform the driver or Host as soon as possible to allow them the opportunity to resolve the problem. If you encounter any problems with the hotel you must inform the hotel staff immediately to allow them the opportunity of rectifying the matter, in most cases these difficulties can be rectified on the spot. However, it is not possible to rectify any hotel problems (i.e. room, food or service) after you have returned from your holiday.

If your complaint is not resolved locally and you wish to complain further, please contact our Main Office within 14 days of your return from the holiday at the following address: Coracle Coaches, Old WRU Office, Alltycanap Road, Johnstown, SA31 3QY or by filling in our feedback form online.

Once we have received your complaint our team will do a detailed investigation and will try and resolve your complaint within 28 days. If we have not been able to achieve an outcome, a team member will be in touch to explain why.

 

14. COACH ALLOCATION

Due to operational reasons (breakdown, availability, low number of passengers etc.) Coracle Coaches reserve the right to use midi or standard (no toilet) coach rather than having to cancel your tour or day trip. We will endeavour to inform clients beforehand unless unforeseen circumstances prevent us from doing so.

 

17. COACH SEATING

Some of our tours do allow you to choose your coach seating preferences, these seats are subject to availability and we do reserve the right to move you without notice. If there is any extreme reasons as to why you need to sit in a certain location i.e. disability, please do not hesitate to contact us and we will do our best to allocate appropriately.

 

18. HEALTH AND SAFETY ON HOLIDAY.

Some tours in our brochure require average physical ability as there may be an element of walking involved. This does not imply other itineraries are suitable and the company will not accept liability for omissions. It is the responsibility of the client to check directly with our staff prior to booking. In some countries, standards of infrastructure, safety and hygiene may be lower than those to which we are accustomed in the UK. You should therefore exercise greater care for your own protection. Further information can be obtained from your GP or from your travel agent who can provide you with the leaflet “Health Advice for Travellers” published by the Department of Health. When travelling to member states of the EC, we strongly advise you to carry with you a European Health Insurance Card. This European health card allows you to free or reduced health care costs whilst in member states. It is very important that you declare any serious illness or ailments at the time of booking. Some people may be at risk from discomfort or deep vein thrombosis (DVT) if they remain immobile on a journey for a long period of time. If you are planning to undertake a bus or coach journey of more than 3 hours you should consult your doctor if you have ever had DVT or pulmonary embolism, a family history of clotting conditions, cancer or treatment for cancer, a stroke, heart or lung disease or if you have had major surgery in the past 3 months. We reserve the right to refuse any booking in the absence of a doctor’s certificate confirming that you are fit to travel. During the journey we will provide comfort stops as frequently as possible. During these stops you are encouraged to get off the coach and walk around. Exercise reduces any discomfort, which may be caused by periods of immobility. During any journey you should drink alcohol only in moderation as it leads to dehydration.

 

19. PASSENGER BEHAVIOUR.

We want all our passengers to enjoy their holiday. However, you must remember that you are responsible for your behaviour and the effect it may have on others. If you or any member of your party is abusive, disruptive or behaves in a way which in our reasonable opinion could damage property or cause damage or injury to others or affect their enjoyment of their holiday, we have the right, after reasonable consideration to terminate your contract with us. In the event of this happening we will have no further obligations or liability to you. The coach driver / representative or authorised official is entitled to refuse you boarding if in their reasonable opinion you are under the influence of drink or drugs or you are being violent, abusive or disruptive. If you are refused boarding on the outward journey we will regard it as a cancellation by you and we will apply cancellation charges, if the refusal is on the return journey we have the right to terminate the contract and will have no further obligations or liability to you.

 

20. NO SMOKING/VAPING/DRINKING POLICY.

We operate a strict no smoking or vaping policy on all our coaches this includes substitute/dummy cigarettes. Comfort stops are made en-route. The smoking policy of other carriers and suppliers will vary, but in the majority of hotels we use, there is no smoking in any of the guest bedrooms or public areas. We do not allow alcohol consumption on any of our coaches, unless the company has provided you alcohol which is included in your holiday price. This is to allow all of our passengers an enjoyable journey.

 

21. PETS.

We do not allow pets to be taken on our holidays. However, Registered Assistance Dogs will normally be accommodated on UK holidays. If you are bringing a Registered Assistance Dog, please contact us before booking, so we can make sure that all correct procedures are in place.

 

22. PICK UP POINTS, ITINERARIES, TRAVEL DOCUMENTS AND PASSPORT.

You are responsible for ensuring that you are at the correct departure point at the correct time, with the correct documents and we cannot be held liable for any loss or expense suffered by you or your party because of an incorrect passport or late arrival at the departure point. Approximately three weeks prior to departure we will advise you with confirmation of your pick-up point and departure time. Certain travel documents may have to be retained by us, your driver/courier will then issue them to you at the relevant time, if you lose a travel document after it has been issued to you we will require you to meet the direct cost charged by the carrier/supplier for the issue of a duplicate or replacement. If you are a British citizen travelling outside the United Kingdom you must have a full UK passport valid for a minimum of six months after your scheduled date of return. Non-UK citizens must seek passport and visa advice from the consulates of the countries you plan to visit prior to making a booking for one of our holidays. The name on the passport must match the name on the ticket. If someone in your party changes name after the booking is made, you must tell us immediately so that we can issue the ticket in the new name. Coracle Coaches reserve the right to modify itineraries at their discretion in order to meet drivers regulatory hours or to conform to requests from the competent Authorities in the United Kingdom and/or any other sovereign state through which the tour will operate. Included excursions are detailed on the relevant brochure page and refunds will not be made for any excursion not taken. Admission fees to buildings, grounds etc. are not included in the price of the holiday unless otherwise stated on the relevant brochure page. Coracle Coaches reserve the right to return home earlier than stated on itinerary due to unforeseen circumstances, or operational reasons, without prior notice.

 

23. WHAT HAPPENS IF I AM DELAYED?

Your travel insurance may cover you for some delays. In addition where you are delayed for more than six hours in any one day, we will seek to minimise any discomfort, and where possible, arrange for refreshments. Coracle Coaches reserve the right, in the unlikely event of a coach breaking down, to replace the tour coach with a standard coach.

 

24. DO I NEED TO TAKE OUT TRAVEL INSURANCE?

We strongly advise you to take out travel insurance to cover medical and repatriation costs, personal injury, loss of baggage and cancellation charges. If you do not have adequate insurance and require our assistance whilst on holiday, we reserve the right to reclaim from you any medical, repatriation or other expenses that we may incur on your behalf, which would otherwise have been met by insurers.

 

25. SPECIAL NEEDS.

The majority of our coaches do NOT have any special fittings or lifts, therefore, we do ask that you are able to board and disembark our coaches safely and unaided. For your information, our drivers are not insured to physically assist passengers on and off any of our vehicles – this includes any size vehicle that is used for our Tours and feeder service. Any assistance offered by the driver and accepted by you is at your own risk. We do have vehicles that offer wheelchair assitance and these are only available on request. Unfortunately many hotels overseas do not provide adequate facilities for guests with mobility problems or who suffers from other disabilities. Whether you are planning a holiday overseas or in the UK please notify us before you book if you or any member of your party has special needs or suffers from any disability. If you will need assistance or special facilities in the hotel or may have difficulties in taking part in excursions or boarding/ travelling on the coach or other means of transport you must let us know immediately because NOT all of our holidays may be suitable for you. We will accept lightweight wheelchairs for travel, subject to them being able to be folded and stowed away in the luggage hold of the coach. We regret that we are unable to take wheelchairs, which are over 15kg (33lb) in weight. We MUST be advised at the time of booking that a folding wheelchair is being taken on the trip. If you do not tell us you are taking additional items we may not be able to accommodate them. Some attractions and tours may not be suitable for the disabled or passengers with walking difficulties. Electric scooters can be hired at most of our chosen destinations however, if you wish to take your own, due to health and safety and weight issues please contact our reservation staff for further information and guidance.

Clients that use nebulisers can take a small hand held (or personal) oxygen cylinder on the coach but for those that need large oxygen cylinders you must arrange for them to be sent directly to the hotel. We cannot carry large cylinders in the lockers/ luggage areas for UK or European Tours.

 

26. SPECIAL REQUESTS

If you require a special diet please tell us prior to booking or as soon as you are medically advised, if possible please send us a copy of the diet. We will notify the hotel(s) on your holiday but please note some hotels may not have facilities to cope with special diets and we cannot be held liable for their failure to do so. You should also detail any other requests - for example, low floor a particular room or location etc. we will pass your request to the relevant supplier but this does not necessarily mean that your request is definite. If a request can be fulfilled you may incur an extra charge, payable either to us or direct to the hotel. Please note that requests cannot be guaranteed unless we confirm on your booking confirmation that this is a guaranteed requirement.

 

27. SINGLE OCCUPANCY

Single occupancy of rooms when available may be subject to a supplementary charge and this will be shown on the brochure page or advised at the time of booking. If you are charged a Single Room Supplement, it does not mean that your single room is of a better quality or larger in size to any other single room. Single supplements are to cover the cost of cleaning, food and any additional costs for the hotel that isn't paid by a second occupant. Hotels may upgrade customers at their own discretion to double rooms but this is not guarenteed and may cost an additional supplement. All single rooms consist of a single bed, unless stated otherwise.

 

28. ENTERTAINMENT

Some of our hotels arrange additional entertainment, which could be bingo, quizzes or music etc. Where this is part of the holiday, details are given on the respective brochure page. Where it is not specified it may still be available but is at the discretion of the hotel and is not guaranteed. It may be withdrawn if there is lack of demand or for operational reasons. The hotel reserve the right to change entertainment, at their discretion. When purchasing a tour that contains tickets (theatre/show/concert), while we endeavour to ensure that all members of your party are seated together this cannot always be guaranteed. Booking fees are not refundable in any event.

 

29. DATA PROTECTION ACT.

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we, need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as hotels, transport companies etc. The information may also be supplied to security or credit card checking companies, public authorities such as customs/ immigration if required by them, or as required by law. Additionally where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass information on to any person not responsible for part of your holiday arrangements. This applies to any sensitive information that you give to us such as details of any disabilities or dietary/ religious requirements. If we cannot pass this information on to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking you consent to this information being passed on to the relevant persons. Please note that where information is held by your travel agent, this is subject to your agent’s own data protection policy. Your data controller is to a copy of your information held by us. If you would like to see this, please contact us. We retain your full contact details and other information in secure files and electronic storage facilities, may use this information to contact you by mail, telephone or electronic means. We will provide you with details of other goods and services including those of selected third parties. If you do not wish to receive further information about products and services, please write to the Marketing Manager.

 

30. BOOKING ONLINE

Please remember before you proceed to book a holiday online, please read our online booking Terms & Conditions very carefully.

 

31. DOOR TO DOOR PICK UPS

Please make sure you refer to the Door to Door pick up terms for any supplementary charges for passengers living outside the designated areas.

 

32. TRAVELLING WITH CHILDREN

Following recent guidelines from the British Foreign Office, single parents or other adults travelling alone with children should be aware that some countries require documentary evidence of parental responsibility before allowing lone parents to enter the country or, in some cases, before permitting the children to leave the country. The advice strongly suggests that any child or children who travels with a grandparent, aunt etc., must have a signed letter of authority from either the parents or legal guardians of the child and this must be carried with the child’s passport, giving permission for the child or children to be taken out of the U.K. (For further information on exactly what will be required at immigration, please contact the appropriate embassy or visit http://www.fco.co.uk/)